Shipping policy
Shipping Policy
Last Updated: September 2, 2026
Welcome to ORO GOURMET. We understand that reliable delivery information is an important part of the online shopping experience. This Shipping Policy describes our U.S. shipping coverage, available delivery options, applicable charges, estimated transit periods, and how we handle common shipping-related situations.
1. Delivery Coverage
ORO GOURMET currently accepts orders for shipment within the United States only.
At this time, we do not provide international shipping. Orders containing a delivery address outside the United States cannot be shipped through our current fulfillment network.
A complete and valid U.S. shipping address must be provided when completing checkout.
2. Available Delivery Services
Customers may choose between Standard and Express Shipping when available for their order.
Express Shipping
Estimated transit time: 1–2 business days
Shipping charge: $15.00
This option is intended for customers who prefer faster delivery.
Standard Shipping
Estimated transit time: 3–5 business days
Shipping charge: $8.00
Standard Shipping is available free of charge when an order meets the qualifying purchase threshold described below.
3. Free Shipping on Qualifying Orders
ORO GOURMET offers FREE Standard Shipping for qualifying orders totaling $70.00 or more.
For orders below $70.00, the regular Standard Shipping fee of $8.00 applies.
The free shipping offer does not apply to Express Shipping. Customers selecting Express Shipping will pay the standard $15.00 Express Shipping charge, regardless of their order total.
4. Shipping Options at a Glance
Our current U.S. shipping rates and estimated transit periods are:
Express Shipping — $15.00 — 1–2 business days
Standard Shipping — $8.00 — 3–5 business days
Free Standard Shipping on orders $70.00+ — FREE — 3–5 business days
Applicable shipping options and charges will be presented during checkout before the order is finalized.
5. Processing Before Shipment
After an order is received, ORO GOURMET may require time to confirm the order, prepare the merchandise, package the items, and arrange transfer to the applicable shipping carrier.
Order processing and shipping transit are separate stages. The estimated 1–2 business day Express and 3–5 business day Standard timeframes generally begin after the package has completed processing and entered the carrier's network.
Orders submitted during weekends or recognized holidays may begin processing on the following business day.
6. How Delivery Estimates Work
Business days generally include Monday through Friday and exclude Saturdays, Sundays, and applicable holidays.
The delivery periods stated in this policy are estimates rather than guaranteed arrival dates.
Actual delivery times can vary because of carrier operations, severe weather, transportation disruptions, holiday shipping volumes, unexpected logistical issues, or other circumstances outside the reasonable control of ORO GOURMET.
7. Providing an Accurate Shipping Address
Customers are responsible for reviewing the delivery address carefully before submitting an order.
Please make sure your shipping information contains:
Recipient's full name
Complete street address
Apartment, suite, or unit number when applicable
City
State
ZIP code
Missing or incorrect information may result in delays, failed delivery attempts, or a shipment being returned to us.
If an address correction is needed after an order has been placed, contact ORO GOURMET promptly. We will make reasonable efforts to assist before shipment, but changes cannot be guaranteed once fulfillment or carrier processing has started.
8. Shipment Confirmation and Tracking
When tracking services are available, customers may receive tracking information after their package has been prepared and dispatched.
Please be aware that tracking activity may not appear immediately. Carriers may require additional time to scan a newly shipped package into their tracking network.
Once activated, the tracking service generally provides the most current available information concerning shipment progress and delivery status.
9. Unexpected Shipping Delays
While we work to maintain dependable delivery expectations, some delays are outside ORO GOURMET's reasonable control.
Examples may include:
Severe weather conditions
Carrier network disruptions
Transportation interruptions
Holiday shipping demand
Unusually high parcel volumes
Other unforeseen logistical events
If your order appears to be substantially delayed, please contact us with your order information. We can review the available tracking details and provide reasonable assistance.
10. Packages Returned as Undeliverable
A package may be returned to ORO GOURMET when the carrier cannot successfully complete delivery.
Reasons may include an incomplete address, incorrect shipping details, missing unit information, or unsuccessful delivery attempts.
If an order is returned to us, please contact ORO GOURMET to discuss the available resolution.
Additional shipping costs may be required for reshipment when the original delivery failure resulted from inaccurate or incomplete address information provided by the customer.
11. Orders Marked Delivered but Not Found
When carrier tracking shows an order as delivered but the package cannot be located, we recommend checking the mailbox, porch, entrance, reception desk, package room, and other secure locations around the delivery address.
Customers should also consider checking with household members, neighbors, building management, or the shipping carrier.
If the package still cannot be found, contact ORO GOURMET with your order details. We will review the available shipment information and provide reasonable assistance where possible.
12. Products Damaged During Delivery
Please examine your shipment shortly after receiving it.
If a package or product appears to have been damaged while in transit, contact ORO GOURMET promptly. We recommend keeping the original packaging and taking clear photographs of the shipping container, packaging materials, and affected merchandise.
Where applicable, requests involving refunds, returns, exchanges, or replacements will also be subject to our Return & Refund Policy.
13. International Orders
ORO GOURMET does not currently ship internationally.
Our delivery services are restricted to eligible addresses within the United States. Orders requiring shipment to another country cannot be fulfilled under this policy.
14. Policy Updates
ORO GOURMET may modify this Shipping Policy periodically as our shipping rates, carrier relationships, fulfillment practices, delivery services, or operational requirements change.
Any revised Shipping Policy will be made available through our online store with the applicable updated date.
Contact Information
For questions about shipping charges, delivery estimates, tracking, or an existing shipment, please contact:
ORO GOURMET
Address: 2222 Hines Road, Jennings, LA 70546, United States
Phone: 719-209-7401
Email: Kt01026071223@gmail.com