Refund policy
Return & Refund Policy
Effective Date: September 2, 2026
At ORO GOURMET, we are committed to providing customers with a clear and reasonable process for resolving concerns with their purchases. Because certain gourmet, food-related, and perishable products require special handling, return eligibility may vary depending on the type and condition of the merchandise.
This policy explains our procedures for returns, refunds, damaged deliveries, incorrect orders, and other purchase-related concerns.
1. Return Request Period
For products that qualify for return, customers must contact ORO GOURMET within 30 days of the delivery date.
Eligible non-perishable merchandise should generally:
Be unused and in substantially the same condition in which it was delivered.
Remain unopened when the product has a safety, freshness, or hygiene seal.
Include its original packaging, labels, accessories, and components where applicable.
Show no signs of customer-caused damage, contamination, improper storage, or misuse.
Be accompanied by a valid order number or other proof of purchase.
Return eligibility is determined after considering both the product category and the reason for the return.
2. Contact Us Before Returning Anything
Please obtain return authorization before sending merchandise back.
Email Kt01026071223@gmail.com with the following information:
Your name.
Your order number.
The product involved.
The reason for your request.
Photographs when reporting damage, leakage, spoilage, defects, or incorrect merchandise.
We will review the information and provide appropriate instructions.
Do not mail products to ORO GOURMET without prior authorization. Unapproved shipments may not be accepted or eligible for a refund.
3. Food, Perishable, and Consumable Products
Due to food-safety, freshness, and hygiene considerations, perishable foods and certain consumable products generally cannot be physically returned after delivery unless otherwise required by applicable law.
This may include products that:
Have a limited shelf life.
Require specific temperature or storage conditions.
Have been opened or partially consumed.
Have had their freshness or safety seal broken.
Cannot safely be placed back into inventory after leaving our control.
If there is a problem with a food or consumable product, please contact us rather than shipping it back without instructions.
We will review qualifying quality, damage, or fulfillment concerns individually.
4. Non-Perishable Merchandise
Eligible non-perishable products may qualify for a standard return within the 30-day period if they remain unused, complete, and in acceptable condition.
Products should be returned with original packaging whenever reasonably possible.
Merchandise showing substantial use, alteration, contamination, or customer-caused damage may not qualify for a standard change-of-mind return.
5. Damaged Packages or Products
Please inspect your order promptly after delivery.
If a package or product arrives damaged, broken, crushed, leaking, or otherwise compromised, contact us as soon as reasonably possible.
Your message should include clear photographs of:
The affected product.
The damaged area.
The shipping carton or mailer.
The shipping label, where relevant.
Internal packaging or protective materials.
Please keep the product and packaging until we advise you whether they are needed for further review.
After evaluating the claim, ORO GOURMET may provide an eligible refund, replacement, store resolution, or another appropriate remedy.
6. Spoiled or Quality-Compromised Products
If a food product appears spoiled, unsafe, improperly sealed, or materially compromised when delivered, do not consume the product.
Contact Kt01026071223@gmail.com with your order information and photographs showing the issue.
Depending on the circumstances, we may request information regarding the condition of the package, delivery date, storage after delivery, expiration or best-by information, or product lot information.
Verified claims will be resolved appropriately based on the circumstances and applicable law.
7. Incorrect or Missing Items
If your shipment contains the wrong product, wrong quantity, or is missing an item included in your order confirmation, please contact us promptly.
Include your order number and photographs of the products and package contents when possible.
Once we verify the fulfillment issue, ORO GOURMET may arrange an appropriate replacement or refund.
If we require an incorrectly supplied returnable product to be sent back, reasonable authorized return shipping costs will be covered by ORO GOURMET.
8. Change-of-Mind Purchases
For eligible non-perishable and non-consumable merchandise, a change-of-mind return may be requested within the applicable 30-day period.
When the return is not caused by an error or product problem attributable to ORO GOURMET:
The customer is generally responsible for return shipping.
Original delivery charges are generally non-refundable.
The merchandise must satisfy our return eligibility requirements.
Food, perishable goods, and opened consumable products are generally excluded from change-of-mind returns for safety and quality reasons.
9. Products Generally Not Eligible for Standard Return
Subject to applicable law, standard returns may not be available for:
Perishable foods.
Opened food or beverage products.
Partially consumed merchandise.
Products with broken safety or freshness seals.
Products requiring controlled storage after delivery where safe resale cannot be assured.
Personalized or specially prepared merchandise.
Gift cards.
Products damaged because of improper customer storage or handling.
Items specifically identified as Final Sale or non-returnable before purchase, where legally permitted.
These exclusions do not prevent customers from contacting us about products that arrived damaged, defective, unsafe, or incorrectly supplied.
10. Exchanges and Replacements
Because availability and freshness may vary, direct exchanges are not guaranteed.
When a replacement is appropriate, it will depend on product availability and the circumstances of the claim.
If the requested replacement cannot be provided, ORO GOURMET may offer an eligible refund or another appropriate resolution.
11. Authorized Return Shipping
If we authorize a physical return, please follow the instructions provided by our customer support team.
Do not return perishable or temperature-sensitive merchandise unless we specifically instruct you to do so.
For customer-paid returns of eligible merchandise, we recommend using a trackable shipping service and retaining the tracking information until your return has been completed.
12. Review of Returned Products
When a physical return is required, the merchandise may be inspected after receipt.
We may verify:
That the correct product was returned.
The condition of the merchandise.
Whether seals or packaging have been opened.
Whether accessories or components are missing.
Whether there is evidence of use, contamination, or customer-caused damage.
Whether the return complies with the applicable return conditions.
We will notify you after completing the review.
13. Refund Processing
When a refund is approved, it will generally be issued to the original payment method used for the order.
After ORO GOURMET submits a refund, your bank, credit card issuer, or payment provider may need additional time to process and display the credit.
Financial-institution processing times are outside our direct control.
14. Shipping and Delivery Charges
Original shipping charges are generally non-refundable for eligible returns based solely on customer preference.
When an approved claim results from a verified fulfillment error, damaged merchandise, or another issue attributable to ORO GOURMET, reasonable shipping expenses will be addressed according to the circumstances.
Nothing in this section overrides any mandatory refund or reimbursement requirements imposed by applicable law.
15. Order Cancellation
If you need to cancel an order, email Kt01026071223@gmail.com as soon as possible.
Because certain gourmet or food-related orders may be prepared or processed promptly, cancellation cannot be guaranteed once fulfillment has started.
Orders that have already been shipped generally cannot be canceled in transit. Any eligible issue after delivery will be handled under the applicable provisions of this policy.
16. Food Safety
Customers should follow all storage, preparation, handling, and consumption instructions supplied with applicable products.
If you believe a product may be unsafe, contaminated, spoiled, or otherwise unsuitable for consumption, please discontinue use and contact us promptly.
Do not consume a product solely for the purpose of determining whether it qualifies for a refund.
17. Applicable Consumer Rights
This policy establishes ORO GOURMET's standard return and refund procedures. It is not intended to waive, limit, or exclude any consumer protection right or remedy that cannot legally be waived under applicable United States federal, state, or local law.
Where mandatory law provides consumers with additional protections, those legal requirements will control.
18. Contact ORO GOURMET
For questions about returns, refunds, damaged deliveries, product quality, incorrect orders, or other purchase-related concerns, please contact:
ORO GOURMET
Address: 2222 Hines Road, Jennings, LA 70546, United States
Phone: +1 (719) 209-7401
Email: Kt01026071223@gmail.com
For faster assistance, please include your order number and the email address used to place your order when contacting us.